Casso gives you a unique email forwarding address. When you forward any email to this address, our AI processes it and creates a task in your PM tool (Jira, ClickUp, Asana, or Monday.com) with an AI-generated summary, extracted priority, due dates, saves attachments, and stores the email replies as comments in the task.

How long does setup take?

About 5 minutes. Sign up, connect your PM tool with an API key, select your destination board/project, and you're ready. No plugins, no browser extensions, no IT department needed.

What does the AI extract from emails?

Our AI (powered by Claude) extracts: a clean summary of the email content, priority level (based on language and context), due dates from phrases like "need by Friday" or "EOD Thursday", sender information, and all attachments.

Are attachments included?

Yes. All email attachments (PDFs, images, documents, etc.) are automatically uploaded to your PM tool and linked to the created task.

Is there a free trial?

Yes! The Free plan gives you 10 emails/month forever - no credit card required. It's perfect for testing Casso with your workflow before upgrading.

Is my email content secure?

Yes. All data is encrypted in transit (TLS) and at rest (AES-256). We process your email to create tasks, then don't store the raw email content. API keys are encrypted with AES-256-GCM.

Forward Emails to Jira, ClickUp, Asana & Monday

You've been asking for email-to-task fixes for years.

We built them.

Parse threads into commentsRoute to existing tasksCapture To/CC/From/DateExtract due dates & priorityBCC & CC workflowsand more!

"Seems ridiculous that what many regard as a basic requirement has still not been added some 7 years later!"

— Jason_Living, Asana

"I've used MANY other project/ticketing systems and they all have had a link or special email address that I can include in the CC section of my email. Is there nothing like this available?"

— Lee_Staats, Asana

"Flowsana seems like a nice integration... I have two asana organizations with close to 100 in each, and the $2.99/mo/user is about $7000/year."

— Jeremy_Levy, Asana

"My workaround is to create a new task with the Gmail addon; and then to 'nest' that task as a subtask of my target task. That represents a few extra clicks but that's functional enough."

— Arthur_BEGOU, Asana

"Any new response that we receive creates a new ticket. The response email also appears in the original ticket so we have to manually delete the new ticket. We get a lot of emails and this is time consuming for my team."

— Polly Cordwell, Monday.com

"This is kinda critical feature for a CRM. If our customer CC's someone on a support request they are going to expect that the person who is CC'd also receives the response we send."

— Chris Bolton, Monday.com

"Without having access to the original email headers and only having access to the subject and body, it really limits what we can accomplish."

— Jake D., Monday.com

"The formatting and clutter and never ending scrolling - forwarding an email to the task is frustrating because it does not help with productivity at all."

— Bernadette Campbell, ClickUp

"We absolutely need this feature to be able to use ClickUp as a CRM alternative to HubSpot. Without it ClickUp is unusable as a CRM for us."

— Sergio Fandila, ClickUp

"When you create a task from email (a customer send the email) is super important to have the 'From' email in a field that you can use in an automation."

— Carlos Villar, ClickUp

"It is surprising this is such an old issue and after so many years it is still not resolved."

— Alan Zhang, Jira

"Unfortunately, not within native Jira Service Management. The email handlers are rather basic in that Summary > Summary and Body > Description."

— Steve Long, Jira

"Replies are made to the thread, it creates new issues rather than adding comments to the case itself."

— Dan Froelich, Jira

"Is there a way I can use an automation to extract keywords from the Summary and Description to assign other Custom Field values?"

— Ruby Cevallos, Jira

"Seems ridiculous that what many regard as a basic requirement has still not been added some 7 years later!"

— Jason_Living, Asana

"I've used MANY other project/ticketing systems and they all have had a link or special email address that I can include in the CC section of my email. Is there nothing like this available?"

— Lee_Staats, Asana

"Flowsana seems like a nice integration... I have two asana organizations with close to 100 in each, and the $2.99/mo/user is about $7000/year."

— Jeremy_Levy, Asana

"My workaround is to create a new task with the Gmail addon; and then to 'nest' that task as a subtask of my target task. That represents a few extra clicks but that's functional enough."

— Arthur_BEGOU, Asana

— Polly Cordwell, Monday.com

"This is kinda critical feature for a CRM. If our customer CC's someone on a support request they are going to expect that the person who is CC'd also receives the response we send."

— Chris Bolton, Monday.com

"Without having access to the original email headers and only having access to the subject and body, it really limits what we can accomplish."

— Jake D., Monday.com

"The formatting and clutter and never ending scrolling - forwarding an email to the task is frustrating because it does not help with productivity at all."

— Bernadette Campbell, ClickUp

"We absolutely need this feature to be able to use ClickUp as a CRM alternative to HubSpot. Without it ClickUp is unusable as a CRM for us."

— Sergio Fandila, ClickUp

"When you create a task from email (a customer send the email) is super important to have the 'From' email in a field that you can use in an automation."

— Carlos Villar, ClickUp

"It is surprising this is such an old issue and after so many years it is still not resolved."

— Alan Zhang, Jira

"Unfortunately, not within native Jira Service Management. The email handlers are rather basic in that Summary > Summary and Body > Description."

— Steve Long, Jira

"Replies are made to the thread, it creates new issues rather than adding comments to the case itself."

— Dan Froelich, Jira

"Is there a way I can use an automation to extract keywords from the Summary and Description to assign other Custom Field values?"

— Ruby Cevallos, Jira

"Most often, project tasks are already created by the time email communication is happening. The inability to add an email or multiple emails to the relevant task without creating a new task really defeats the efficiency of this automation."

— mikedfarrell, Asana

"I expect to be able to have first message of thread to become Task, and all subsequent replies to become comments in that task."

— Myroslav_Opyr, Asana

"Adding this functionality to Asana would be a game changer for those of us who rely on email-to-task workflows."

— mortimermouse, Asana

"Email integration is, to be blunt, awful."

— Kenneth Obel, Monday.com

"Simply using an item specific bcc address to couple email conversations to that item would suffice but I cannot find this option."

— Jorrit, Monday.com

"We have raised this issue several times with the monday.com team but we haven't received a timeline for when this could be solved."

— Matias Pulido, Monday.com

"We're hoping there's a way to simply update the original ticket and change the status so we know there's been a reply without a new item being created."

— Polly Cordwell, Monday.com

"Having a task created from an email into a list means nothing if all of the email information is not included in the task. So we have to go back to the email box anyway."

— Ashley Sosa, ClickUp

"We need to be able to see who the reporter has designated as a stakeholder (via CC) on an incoming email."

— Jordan Layman, ClickUp

"If someone sees the attached task's email, he has not the right information. Or the information could lead to misinformation!"

— Vincent Brès, ClickUp

"Simply adding the TO/CC field info to the description would solve this situation for us, but I can't see any way to do that."

— Jake Sommer, Jira

"It's a little frustrating to have 10 email signatures with images in the comment section."

— Danielle Alota, Jira

"Despite setting the option to strip quotes and enable HTML email parsing to enabled status our issues are created with overly verbose descriptions."

— Douglas Mort, Jira

— mikedfarrell, Asana

"I expect to be able to have first message of thread to become Task, and all subsequent replies to become comments in that task."

— Myroslav_Opyr, Asana

"Adding this functionality to Asana would be a game changer for those of us who rely on email-to-task workflows."

— mortimermouse, Asana

"Email integration is, to be blunt, awful."

— Kenneth Obel, Monday.com

"Simply using an item specific bcc address to couple email conversations to that item would suffice but I cannot find this option."

— Jorrit, Monday.com

"We have raised this issue several times with the monday.com team but we haven't received a timeline for when this could be solved."

— Matias Pulido, Monday.com

"We're hoping there's a way to simply update the original ticket and change the status so we know there's been a reply without a new item being created."

— Polly Cordwell, Monday.com

"Having a task created from an email into a list means nothing if all of the email information is not included in the task. So we have to go back to the email box anyway."

— Ashley Sosa, ClickUp

"We need to be able to see who the reporter has designated as a stakeholder (via CC) on an incoming email."

— Jordan Layman, ClickUp

"If someone sees the attached task's email, he has not the right information. Or the information could lead to misinformation!"

— Vincent Brès, ClickUp

"Simply adding the TO/CC field info to the description would solve this situation for us, but I can't see any way to do that."

— Jake Sommer, Jira

"It's a little frustrating to have 10 email signatures with images in the comment section."

— Danielle Alota, Jira

"Despite setting the option to strip quotes and enable HTML email parsing to enabled status our issues are created with overly verbose descriptions."

— Douglas Mort, Jira

"I have hundreds of email threads for one task that I have to add as a comment manually every time."

— Lee_Staats, Asana

"I'd have to rebuild Gmail threading logic with email header interpretations, probably some Subject heuristics, and some lookup table to map threads to asana tasks. Thus some ready-to-use solution would be welcome."

— Myroslav_Opyr, Asana

"Just started playing around with this feature and this is a huge letdown so I hope it gets some attention!"

— Sam_Tabor, Asana

"Transparently, we do not have any concrete plans to further develop this feature at this time."

— Bianca Taylor (Monday.com staff), Monday.com

"It only records the subject line and the body of the email. There is no way to see the following info: To, CC, From, Date."

— Mike (MikeInSaaS), Monday.com

"Still the same issues it seems in October 2024."

— Paul Farrell, Monday.com

"Sometimes it's like the (remaining) devs don't even use their own product."

— Daniel Basse, ClickUp

"If you can email to a task to start the thread, opening a new thread for every reply is a major mistake. Most other systems will automatically parse email threads into the appropriate workflow for you."

— Andrew Olson, ClickUp

"When we respond through ClickUp (which requires manual copying and pasting of the email from the task description), these individuals are effectively removed from the loop."

— Reece Dixon, ClickUp

"Having duplicates adds a lot of admin work to delete duplicate data."

— ARIA, ClickUp

"CC'd e-mails are still getting missed when added by client's initial email. All CC'd email addresses are dropped from request and only the TO sender is displayed."

— Rachael Bumb, Jira

"When people reply to an email in outlook, it adds a new 'To, sent, CC, subject' section from the email that was sent in the first place, which gets added to the comment in Jira SD."

— Egunsuren, Jira

"Is there any way to automatically get some information from email request send by customer and put them to the prepared already custom JIRA fields?"

— Anna Arczynska, Jira

"I have hundreds of email threads for one task that I have to add as a comment manually every time."

— Lee_Staats, Asana

— Myroslav_Opyr, Asana

"Just started playing around with this feature and this is a huge letdown so I hope it gets some attention!"

— Sam_Tabor, Asana

"Transparently, we do not have any concrete plans to further develop this feature at this time."

— Bianca Taylor (Monday.com staff), Monday.com

"It only records the subject line and the body of the email. There is no way to see the following info: To, CC, From, Date."

— Mike (MikeInSaaS), Monday.com

"Still the same issues it seems in October 2024."

— Paul Farrell, Monday.com

"Sometimes it's like the (remaining) devs don't even use their own product."

— Daniel Basse, ClickUp

— Andrew Olson, ClickUp

"When we respond through ClickUp (which requires manual copying and pasting of the email from the task description), these individuals are effectively removed from the loop."

— Reece Dixon, ClickUp

"Having duplicates adds a lot of admin work to delete duplicate data."

— ARIA, ClickUp

"CC'd e-mails are still getting missed when added by client's initial email. All CC'd email addresses are dropped from request and only the TO sender is displayed."

— Rachael Bumb, Jira

"When people reply to an email in outlook, it adds a new 'To, sent, CC, subject' section from the email that was sent in the first place, which gets added to the comment in Jira SD."

— Egunsuren, Jira

"Is there any way to automatically get some information from email request send by customer and put them to the prepared already custom JIRA fields?"

— Anna Arczynska, Jira

Plays nice with these and from any email platform. No zaps, no bugs, you're not a bug zapper.

Workflow	How It Works	Auto-Threads?	Other Party Sees Casso?
Just Forward ItEasy Mode	Forward any email to Casso	No	No
The Sneaky OneNobody Knows	BCC Casso when you send, forward replies with ticket:xxxx	No	No
The Fancy OneFull Auto	CC Casso with ticket:xxxx in subject - replies auto-route	Yes	Yes

Got email?

You've been asking for email-to-task fixes for years.

Three Ways to Forward Stuff

Just Forward It

The Sneaky One

The Fancy One

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Frequently Asked Questions

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